SERVICE DELIVERY AGREEMENT TEMPLATE

This service delivery agreement is a legally binding contract between [Sender.Company] and [Client.Company] for the services listed below. The agreement is entered into as of [Document.CreatedDate] , and shall continue for a period of (Agreement.Years) unless otherwise cancelled by either party.

Services

This section of the service delivery agreement template is used to thoroughly detail the services which you’ll be providing.

The following services are governed by the terms of this service delivery agreement:

Payment

Use the template’s pricing table to detail all fees that the client will be responsible for. Use the menu to the right to add taxes or discounts.

In consideration of the services listed above, [Client.Company] shall pay [Sender.Company] fees as described in the table below:

Description of first item

Description of second item

Description of third item

Be sure to provide accurate contact information for general inquiries and billing issues for both involved parties to avoid any confusion or miscommunication.

Points of Contact

​ [Sender.Company] and [Client.Company] have agreed to elect the following individuals as points of contact for any issues or communications related to this service delivery agreement:

​ [Sender.Company] Contacts:

General Communications

Billing

Vendor Billing Name

Vendor Billing Email

Vendor Billing Phone

​ [Client.Company] Contacts:

General Communications

Billing

Client Billing Name

Client Billing Email

Client Billing Phone

Terms & Conditions

Payment for all invoices is due on a net-30 basis unless otherwise indicated on the invoice.

​ [Sender.Company] retains all right and title to their intellectual property, unless otherwise agreed in writing.

​ [Sender.Company] offers the following warranty under the terms of this service delivery agreement:

Warranty Terms

​ [Sender.Company] and [Client.Company] agree to indemnify and hold one another harmless against any claims of loss or damage arising from the delivery of the services covered by this service delivery agreement.

​ [Client.Company] may cancel this service delivery agreement at any time by providing written notice to the general communications contact at [Sender.Company] .

​ [Sender.Company] shall be considered an independent contractor of [Client.Company] . No formal employment contract is implied or established.

Both [Sender.Company] and [Client.Company] will treat all information related to this service delivery agreement as proprietary and confidential. No information shall be disclosed to third parties without approval from both [Sender.Company] and [Client.Company] .

Failure to enforce or uphold any aspect of this service delivery agreement shall not be construed as a waiver of any other aspect of the agreement.

Should any aspect of this agreement be judged to be illegal or unenforceable, all other aspects of this agreement shall remain in full effect, and any nullified aspects of this service delivery agreement shall be replaced by new terms acceptable to both parties.

This service delivery agreement represents the entire agreement between [Sender.Company] and [Client.Company] . No other agreements, written or oral, are valid.

This service delivery agreement shall be governed by the laws of [Sender.State] .

By signing below, both parties hereby enter into this service delivery agreement with one another as of the date of this agreement.

Use the fields below to e-sign this template. Once signed, the template can be downloaded as a PDF for your records.

MM / DD / YYYY MM / DD / YYYY

Service Delivery Agreement Template

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Useful resources

FAQ

What is a delivery agreement?

A delivery agreement is a document two parties (the service provider and the client, both of which can be an individual or an entity), which states that the service provides deliveries for a specific purpose during a limited period of time in exchange for compensation.

Is a service agreement the same as a contract?

A service agreement and a contract are not the same. The characteristic difference between a contract and a service agreement is that an agreement is usually prepared as an outline for a contract, and a contract serves as the end result of an agreement. However, contracts and agreements are both legally binding in most cases.

What needs to be included in a service delivery contract?

A service delivery contract should include details such as services, payment, points of contact (client and service provider), and terms and conditions. The contract ends with an acceptance form and signatures of both parties (which is required for it to be legally valid).

Service Delivery Agreement Template PandaDoc

This free service delivery agreement template is suitable for service providers of all types. It contains pre-written sections that can be modified to include details about the nature of the services to be delivered, payment arrangements, and all relevant terms and conditions.

Disclaimer

Parties other than PandaDoc may provide products, services, recommendations, or views on PandaDoc’s site (“Third Party Materials”). PandaDoc is not responsible for examining or evaluating such Third Party Materials, and does not provide any warranties relating to the Third Party Materials. Links to such Third Party Materials are for your convenience and does not constitute an endorsement of such Third Party Materials.